Biking Direct – Terms & Conditions

These Terms and Conditions (“Terms”) govern your use of www.bikingdirect.com (the “Site”) and any purchases made from Biking Direct (“we”, “our”, “us”). By using our Site, you agree to these Terms. If you do not agree, please do not use the Site.

1. General Information

  • The term “you” or “your” refers to the user or customer.
  • The term “goods” refers to motorcycle parts, accessories, helmets, and clothing.
  • The term “vehicles” refers to motorbikes or scooters sold through this Site.
  • We reserve the right to update these Terms without notice. The most recent version will always appear on this page.
  • We take reasonable care to ensure information on our Site is accurate; however, errors may occur. Pricing and availability are subject to change without notice.

2. Eligibility

Applicants for vehicle finance must be 18 years or older. Any applications from individuals under 18 will be cancelled, and all related data removed.

3. Finance Applications

  • We work with multiple finance companies to secure the best deal for you.
  • If an application is declined by our primary lender, it may be referred to alternative lenders or brokers.
  • By applying for finance, you consent to your information being shared with these third parties for assessment.
  • Customer information is stored securely and used only for legitimate purposes.
  • We are not a lender; finance is provided subject to approval and terms from the finance company.

4. Delivery

Goods (Clothing, Parts & Accessories)

  • We aim to dispatch all orders the same day (where stock allows).
  • If an item is out of stock, we will order it from our supplier (2–4 working days).
  • Deliveries are made by Royal Mail, DPD, Evri, or similar carriers.
  • All deliveries must be signed for upon receipt.
  • We are not liable for consequential loss caused by late or failed delivery, but we will assist with courier claims where possible.
  • If goods arrive damaged, please contact us immediately with your invoice number and photos of the damage.

Vehicles

  • We deliver to mainland England, Scotland, and Wales.
  • Delivery to ferry ports or shipping agents for Ireland, Shetland or Orkney can be arranged on request.
  • Delivery is handled by a trusted third-party motorcycle courier (not owned by us).
  • Average delivery time is up to 7 business days once:
    • Deposit and balance are paid,
    • PDI inspection and road test are complete.
  • The courier will contact you directly to arrange delivery.
  • If damage occurs during transport, notify the courier immediately and take photographs before contacting us the same day. We will liaise with the courier to resolve the issue as quickly as possible.

5. Returns & Cancellations

Goods (Clothing, Accessories & Parts)

  • You have a 14-day cooling-off period from receipt of goods to return them for a refund or exchange.
  • Items must be unused, in original packaging, with tags and labels attached.
  • Returns must include your invoice number and reason for return.
  • Returns are sent at your own cost (recorded delivery recommended).
  • If the wrong part was supplied due to our error, we will cover return postage.
  • Faulty items will be inspected, and if confirmed, a full refund or exchange (plus return shipping) will be issued.
  • Please contact us before returning goods to obtain a returns number and instructions.

Helmets

For safety reasons, helmets cannot be returned or exchanged once delivered. This is to protect all customers, as helmets cannot be resold or certified as safe once they have left our care. Even minor, unseen impacts can compromise internal protection. Please ensure you select the correct size and model before purchasing—our team is always happy to advise prior to checkout.

Vehicles

  • If you cancel after registration but before delivery, a £200 administration and registration fee will be deducted to cover DVLA costs and preparation.
  • For financed vehicles, cancellation will only proceed once the V5 is returned and the admin fee is received.
  • Under the Consumer Rights Act 2015, you may return a vehicle within 30 days if a major fault is found that cannot be repaired within a reasonable time.
  • The vehicle must be in good overall condition; reasonable wear and tear will be accepted at our discretion.
  • If a vehicle is being returned, it must not be used again once the return process has begun. Continuing to use the vehicle may affect eligibility for a refund or inspection.
  • You are responsible for the cost of returning the vehicle. We can arrange collection for £300, payable in advance.
  • Vehicles used for more than 30 days or 500 miles are considered accepted and non-returnable under law.

6. Liability

  • We are not liable for damage caused by third-party couriers during transport (see Delivery policy).
  • We are not responsible for any misuse or unsafe operation of your vehicle after purchase.
  • We do not cover labour charges for repairs unless authorised by us.
  • We are not liable for consequential loss, indirect damage, or business interruption arising from the use of our Site or products.

These Terms do not affect your statutory consumer rights.

7. Cookies

Our Site uses cookies to improve your experience. You can manage or disable cookies through your browser settings. For more information, please see our Privacy Policy.

8. Privacy Policy

Your personal information is processed in accordance with our Privacy Policy, which explains how we collect, use, and protect your data.

9. Changes to These Terms

We may amend these Terms at any time by updating this page. Please check back regularly to stay informed of any updates.

10. Contact Us

For any questions about these Terms, please contact us:

Email: info@bikingdirect.com
Address: Unit 4 The Wards, New Elgin, IV30 6AA, United Kingdom